Covid-19 Updates

Frequently Asked Questions

Q) Can I just walk in for shots?
A) Services by appointment are preferred so that we can be prepared for your child’s visit; however, walk-ins are accepted.

Q) Why does my baby need all these shots?
A) To prevent illnesses that can be serious.

Q) What if I don’t want all the shots?
A) We will be glad to speak with you about your concerns and your child’s needs, and work out an acceptable plan. In addition, you can also seek advice from your child’s primary care provider.

Q) Can you tell the school I don’t want shots for my child?
A) No, we do not have authority to exempt your child from immunization requirements or provide waivers for children.  You should address your concerns with your child’s school.

Q) Why do I have to give you my child’s record before you will give the shots? I know my child is up to date.
A) In order to provide the best service to you and your child, it is necessary for us to see the record and make a determination of your child’s needs. This prevents unnecessary shots and costs. You can have your child’s primary care provider or school fax us the record at 815-748-2434. When we have the record, we will be glad to discuss your child’s needs and make an appointment if needed.

Q) Do your vaccines have mercury or thimerosal in them?
A) While most vaccines are free from these preservatives, there are a few that are exempt from the Mercury-Free Act. Please call 815-748-2460 if you would like to ask about a specific vaccine.

Important Update/Actualización Importante

Please be patient with us, we are experiencing extremely high call volume at this time. To reach a specific program, please call the program’s direct phone line for assistance. For a listing of program phone numbers, click here. Your call will be returned within 24 business hours.

If you are calling about the COVID-19 vaccine, you need to sign-up for our notification system in order to be notified when you are eligible. Please click here to sign-up. If you have specific questions about the COVID-19 vaccine, please email

Note: All services are currently by appointment only.


Tenga paciencia con nosotros, estamos experimentando un volumen de llamadas extremadamente alto en este momento. Para comunicarse con un programa específico, llame a la línea telefónica directa del programa para obtener ayuda. Para obtener una lista de los números de teléfono del programa, haga clic aquí. Su llamada será devuelta dentro de 24 horas en horario de oficina. Si llama por la vacuna COVID-19, debe registrarse en nuestro sistema de notificación para que se le notifique cuando sea elegible. Por favor, haga clic aquí para inscribirse. Si tiene preguntas específicas sobre la vacuna COVID-19, envíe un correo electrónico a

Nota: Todos los servicios son actualmente solo con cita previa.